BES to pay back £980,000 for customer service failures

Business energy supplier, BES, will pay £980,000 for customer service failures between June 2010 and July 2015. BES will return around £310,000 to directly affected customers. […]

Testimonial from Completely Financial

Dear Rhys, Our bill has increased year on year. I’d heard you talking about how easy it was to reduce those costs and that all you […]

What Is ESOS?

ESOS is a mandatory energy assessment scheme for organisations in the UK that meet the qualification criteria. The Environment Agency is the UK scheme administrator. Organisations […]

Economy Energy to pay £250,000 for mis-selling and management failings

Ofgem has today secured £250,000 from Economy Energy following mis-selling and poor communications by the supplier. Ofgem’s investigation found that Economy Energy did not have adequate […]

Eon Energy to pay £7 million for failing to supply advanced meters

Ofgem has today secured £7 million from E.ON as the supplier failed in its duty to supply relevant business customers through advanced electricity meters by the […]

BT has finished upgrading its exchanges as part of efforts to stop scammers exploiting telephone lines which are held open

Fraudsters used to be able to pretend to be from a bank to con people into giving out financial details. Now when a person hangs up, […]

Utilita forced to pay £560,000 for blocking customers from switching

The Gas and Electricity company whom specialize in supplying pre-payment meters, Utilita will pay £450,000 to StepChange after Ofgem found it had wrongly blocked 40,000 of […]

Kirkby Motors saves £2917 on their electricity renewal

This week we managed to help Nick from Kirkby Motors save £2917 over 3 years on his electricity renewal. That’s 39.17% per annum off his electricity […]
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